Covid-19 Visitor Update

As lockdown restrictions relating to Covid-19 begin to be lifted we are receiving lots of enquiries as to when we will be opening our doors to allow you to visit your loved ones.

Within all of our homes our priority has been to ensure that we keep you and your loved ones as safe as possible as we know that this virus is very contagious, but we also know how important visiting is for the emotional well being of people within our care.

The government issues specific guidance for the safe care of people in care homes and we await an update to provide us with further direction on the controls and management of visiting our homes that will protect both residents, staff and other visitors.

In the meantime, we are working hard to proactively develop plans and assessments that will allow visits when we get the green light. We expect that visiting arrangements for each individual home will be necessarily different and likely that all but essential visits will take place utilising outdoor spaces, prearranged with the home. Any guests will be required to familiarise themselves with and sign a detailed risk assessment and adhere to strict infection control measures prior to a visit taking place.

As some of you will be aware, we have experienced the impact of Covid-19 at Trevaylor Manor, but are relieved to share that we are once again in a position in which all of our homes are free from the virus with no suspected or confirmed cases of Covid-19. To continue this position, any visiting arrangements that are put in place will be subject to continual review and may be withdrawn if this position changes.

Video calling facilities have been set up in each home and we still actively encourage utilising this technology as an initial point of contact for your loved ones.

As I am sure you will all appreciate our staff teams have been truly amazing throughout this challenging period and have been unwavering in their commitment to providing not only the highest standards of care but also in ensuring that as far as possible life within in our homes has remained as comfortable and social as possible.

Thank you for your continued understanding and support. We send our best wishes to you and your families and that you will remain safe and well.